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EXAMPLE
Simpleworld
delivered a series of presentations that secured the credibility
of the Customer Service Directorate (CSD) with
regard to the council’s
e-government programme. CSD had to convince the political
leadership that its £540k government grant
was achieving tangible benefit and needed resources from
service directorates to implement a substantial business
change.
A simplified customer service
delivery model overlaid with video interviews explained 54
disparate outcomes into
a compelling
message
to councillors and officers. The same model kept technical
staff and vendors focused on fundamentals. (See Erewash Borough
Council)
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