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Best
value review: Recommendations
for legal services improvement based on internal assessment
and external best practice.
E-Government: A
15 month programme to implement electronic government priority
outcomes within
the context of an affordable and effective
CRM based service delivery platform.
 case study link
Stakeholder
communication: Series of presentations
that secured the credibility of the customer service directorate
by making
its 540k e-government programme tangible and compelling to
the political
leadership as well as to service directorates.
Local Government
Franchising: Design
and implementation of a new model for performance improvement
in partnership
with
Kent
County
Council. This led to the £ 3.5m partnership between
Kent County Council and Swindon Borough Council to raise
the performance
of Swindon Social Services from zero star to two star.
case study link
Adult Social Care Commissioning: A
best practice manual that captures live commissioning practices
from
an ‘excellent’ council
in concise and modular form. This can be replicated within
and across councils to raise the standard of commissioning
practices
that account for multi-million pound development and
procurement of public sector services.
Electronic Project
Office: An off the shelf
electronic project management platform that can substantially
reduce
the overhead
cost of project management through streamlined information,
dynamic user driven updates and on line documentation.
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